Terms of service

Terms of Service — HerLoom

Last Updated: August 22, 2026

OVERVIEW

This website is operated by HerLoom.

Throughout the site, the terms “we,” “us,” and “our” refer to HerLoom.

HerLoom offers this website, including all information, tools, products, and services available from this site, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”).

Our store is hosted on Shopify, which provides us with the e-commerce platform that allows us to sell our products and services to you.

1. ONLINE STORE TERMS

By using this website, you confirm that:

  • You are at least the age of majority in your state or jurisdiction of residence.

  • Or you have given your consent to allow any minor dependents under your responsibility to use this website.

You may not:

  • Use our products for any illegal or unauthorized purpose

  • Violate any applicable laws or regulations

  • Transmit viruses, malware, or any destructive code

A breach or violation of any of these Terms may result in immediate termination of your access to the Service.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone, for any reason, at any time, to the extent permitted by applicable law.

You understand that:

  • Your content, excluding payment information, may be transferred over various networks and may involve changes to conform and adapt to technical requirements.

  • Payment and credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

3. ACCURACY OF INFORMATION

We are not responsible if information made available on this website is inaccurate, incomplete, or outdated.

The material on this website is provided for general information only and should not be relied upon as the sole basis for making decisions.

Any reliance on the material on this website is at your own risk.

We reserve the right to modify the contents of this website at any time.

4. MODIFICATIONS TO THE SERVICE AND PRICES

  • Product prices are subject to change without notice.

  • We reserve the right to modify, suspend, or discontinue the Service, or any part of it, at any time without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service, except where otherwise required by applicable law.

5. PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through our website.

These products or services may:

  • Have limited quantities

  • Be subject to return or exchange only according to our Return & Refund Policy

We reserve the right, where permitted by law, to:

  • Limit the sale of our products or services to any person, geographic region, or jurisdiction

  • Limit the quantities of any products or services we offer

  • Discontinue any product at any time

We make reasonable efforts to display our products, colors, images, and packaging as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect the actual appearance or color of the product.

Product Use & Safety Notice

HerLoom hair styling products are intended for personal hair styling use only.

For safe use:

  • Always follow the instructions provided with the product.

  • Keep electrical products away from water and excessive moisture.

  • Do not use a damaged appliance, power cord, plug, or attachment.

  • Do not leave the appliance unattended while connected to a power source.

  • Allow the appliance and attachments to cool before storing them.

  • Keep the product out of reach of young children unless appropriately supervised.

  • Use only compatible attachments and accessories as intended.

Hair type, styling technique, humidity, products used, and other individual factors may affect styling results.

Results may vary from person to person, and HerLoom does not guarantee any specific styling result or duration.

6. BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel any order you place with us where reasonably necessary, including in cases of suspected:

  • Fraud

  • Unauthorized transactions

  • Reselling activity

  • Pricing or inventory errors

  • Abuse of promotional offers

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

You agree to promptly update your information, including your email address and payment details, so that we can complete your transactions and contact you when necessary.

If we modify or cancel an order, we may attempt to notify you using the email address or other contact information provided at the time the order was placed.

7. OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have control.

You acknowledge and agree that such tools are provided “as is” and “as available” without warranties, representations, or conditions of any kind.

Your use of optional third-party tools offered through the website is entirely at your own risk and discretion.

8. THIRD-PARTY LINKS

Certain content, products, services, or features available through our Service may include materials from third parties.

Third-party links on this website may direct you to websites that are not affiliated with HerLoom.

We are not responsible for examining or evaluating third-party websites, and we do not warrant or assume responsibility for their content, products, services, policies, or practices.

You should carefully review the policies and terms of any third-party website before engaging in a transaction with them.

9. USER COMMENTS, FEEDBACK AND SUBMISSIONS

If you submit reviews, comments, photos, videos, suggestions, ideas, or other content to us, you agree that, subject to applicable law, we may:

  • Use

  • Reproduce

  • Edit

  • Publish

  • Translate

  • Distribute

  • Display

such content in connection with our business, website, marketing, or services.

We are under no obligation to maintain submissions in confidence, pay compensation for them, or respond to them unless otherwise required by law or expressly agreed upon.

We may remove content that we determine, in our sole discretion, to be unlawful, abusive, offensive, defamatory, obscene, misleading, or otherwise objectionable.

You remain responsible for the content you submit and must not violate the rights of any third party.

10. PERSONAL INFORMATION

Your submission of personal information through the website is governed by our Privacy Policy.

11. ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website or within the Service may contain typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions

  • Pricing

  • Promotions

  • Offers

  • Shipping charges

  • Delivery times

  • Product availability

We reserve the right to:

  • Correct errors or inaccuracies

  • Update information

  • Cancel orders if information relating to the Service is inaccurate

We may do so at any time without prior notice, including after an order has been submitted, where permitted by applicable law.

12. PROHIBITED USES

You may not use the website or its content:

  • For any unlawful purpose

  • To solicit others to perform unlawful acts

  • To violate applicable laws or regulations

  • To infringe upon intellectual property rights

  • To harass, abuse, insult, harm, defame, intimidate, or discriminate against others

  • To submit false or misleading information

  • To upload or transmit malicious code

  • To collect or track the personal information of others without authorization

  • To spam, phish, scrape, crawl, or interfere with the security of the Service

We reserve the right to terminate your use of the Service for violating any prohibited use.

13. DISCLAIMER OF WARRANTIES

We do not guarantee that:

  • The Service will always be uninterrupted, timely, secure, or error-free

  • The results obtained from use of the Service will always be accurate or reliable

  • Products will produce identical results for every customer

Except where expressly stated or required by applicable law, the Service and all products delivered through the Service are provided “as is” and “as available.”

Nothing in these Terms excludes any warranty or consumer right that cannot legally be excluded under applicable law.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, HerLoom and its affiliates, employees, agents, contractors, suppliers, and service providers shall not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the Service or products.

This may include, where permitted by law:

  • Loss of profits

  • Loss of revenue

  • Loss of savings

  • Loss of data

  • Replacement costs

  • Similar damages

Product Use Disclaimer

Customers are responsible for:

  • Reading and following all product instructions and safety warnings

  • Using the appliance only for its intended purpose

  • Ensuring the appliance, attachments, cord, and plug are in suitable condition before use

  • Discontinuing use if the product appears damaged, overheats abnormally, or operates unexpectedly

HerLoom is not responsible for damage resulting from misuse, unauthorized modification, improper storage, failure to follow instructions, or use inconsistent with the product's intended purpose, except where liability cannot legally be excluded.

Nothing in these Terms limits liability where such limitation would be prohibited by applicable law.

15. INDEMNIFICATION

You agree, to the extent permitted by applicable law, to indemnify and hold harmless HerLoom and its affiliates, partners, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, and representatives from claims arising out of:

  • Your breach of these Terms

  • Your violation of applicable law

  • Your infringement of the rights of a third party

  • Your misuse of the Service

16. SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms without affecting the validity or enforceability of the remaining provisions.

17. TERMINATION

These Terms remain effective unless terminated by either you or us.

We may terminate or suspend your access to the Service if we reasonably believe that you have violated these Terms.

Any obligations and liabilities incurred before termination shall survive termination where applicable.

18. GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United States, subject to any mandatory consumer protection laws that may apply.

19. CHANGES TO THESE TERMS

We reserve the right to update, change, or replace any part of these Terms by posting updates to this page.

It is your responsibility to review this page periodically for changes.

Your continued use of or access to the website following the publication of any changes constitutes acceptance of those changes, subject to applicable law.

20. CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

📩 info@getherloom.com
🌐 www.getherloom.com