Refund policy

Return & Refund Policy — HerLoom

At HerLoom, your satisfaction is our priority.

We offer a 30-day return policy, along with clear solutions in the event of a delivery or product issue.

1. 30-Day Return Policy — Change of Mind

You have 30 days from the date of delivery to request a return, without having to provide a reason.

  • Return shipping costs are the responsibility of the customer.

  • Items must meet our return conditions outlined in Section 4.

2. Shipping Protection — Loss, Damage or Theft

Optional shipping protection may be available at checkout and is not included by default.

  • If you select shipping protection:
    Your order is covered in the event of loss, damage, or theft, and we will replace or refund your order where applicable.

  • If shipping protection is not selected:
    HerLoom is not responsible for loss, theft, or damage once the package has been handed over to the shipping carrier.

3. Refunds & Partial Refunds

Full Refunds

A full refund may be issued once:

  • The returned item has been received

  • The inspection has been completed

  • The return has been approved

Refunds will be issued to the original payment method.

Partial Refunds

A partial refund may apply if:

  • The item has been opened or used

  • The item is damaged or incomplete

  • The return is shipped after the 30-day return period

Any applicable deductions or refund details will be communicated to you by email.

3.1 Sale Items

Items purchased during a sale, promotion, or special offer may be returned under the same conditions as full-priced items.

3.2 Exchanges

We only replace items if they are:

  • Defective

  • Damaged upon arrival

To request an exchange, please contact us at:

📩 info@getherloom.com

3.3 Gifts

  • If the item was marked as a gift when purchased, a store credit may be issued.

  • If the item was not marked as a gift, the refund will be issued to the original purchaser.

4. Return Conditions

To be eligible for a return, items must be:

  • Unused

  • Unopened

  • In their original packaging

  • In perfect condition

You must provide:

  • Your order number

  • Your first and last name

  • The email address associated with your order

4.1 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Personal care or hair styling products once opened or used

  • Gift cards

4.2 Opened or Used Products

For hygiene reasons, opened or used products cannot be returned, even if you are not satisfied with the product.

However, our customer support team will always do its best to find an appropriate solution depending on the situation, such as a replacement, discount, or another suitable resolution.

5. Bundles & Special Offers

Bundles and promotional offers, including offers such as “Buy 2, Get 1 Free,” are considered non-separable.

  • Returns must include the complete bundle.

  • If any product within the bundle has been opened or used, the entire bundle may become ineligible for return.

6. Return Process

  1. Before returning any item, please contact our customer support team at:

    📩 info@getherloom.com

    Please include:

    • Your order number

    • The reason for your return

  2. Our team will respond within 48 hours.

  3. If your return is approved:

    • Return instructions will be provided.

    • A return shipping label may be issued on a case-by-case basis.

Please do not send any item back without first receiving return authorization from HerLoom.

Return Address — Only After Approval

The appropriate return address will be provided by our customer support team once your return request has been reviewed and approved.