Shipping policy

Shipping Policy — HerLoom

Order Processing

All orders are processed within 1–2 business days after payment confirmation, excluding weekends and holidays.

Once your order has been processed, it will be handed over to the shipping carrier and dispatched.

You will receive a tracking number by email once your order has shipped.

Delivery Times

Estimated delivery time:

🇺🇸 United States:
5–10 business days after shipment

Please note:

  • Delivery times are estimates only and are not guaranteed.

  • Delivery times may vary depending on your location, the shipping carrier, and order volume.

  • Weekends and holidays are not included in estimated business-day delivery times.

Order Tracking

All orders include a tracking number.

Tracking information may take 24–72 hours to update after your order has been shipped.

If your tracking information has not updated immediately, please allow additional time for the carrier's system to refresh.

Shipping Delays

Delays may occasionally occur due to circumstances outside of our control, including:

  • Severe weather conditions

  • Customs clearance

  • High-demand periods, sales, or holidays

  • Carrier disruptions

  • Transportation or logistical issues

These delays do not automatically qualify an order for cancellation or refund while the package remains in transit.

If your shipment appears to be significantly delayed, please contact our customer support team so we can assist you.

Packages Marked as Delivered

Once a package has been marked as “Delivered” by the shipping carrier, the shipment is considered completed.

If you cannot locate a package marked as delivered, we recommend:

  • Checking around your property and with other household members

  • Checking with neighbors or building management

  • Contacting the local shipping carrier

  • Contacting your local post office, where applicable

If you are still unable to locate your package, please contact us at info@getherloom.com and our team will assist you where possible.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

HerLoom is not responsible for delivery issues resulting from:

  • Incorrect or incomplete addresses

  • Refused deliveries

  • Unclaimed packages

  • Incorrect recipient information provided at checkout

If you notice an error in your shipping information, please contact us as soon as possible at info@getherloom.com.

We will do our best to update your information before the order ships, but changes cannot be guaranteed once an order has been processed or dispatched.

Customer Support

For any questions regarding your order or shipment, please contact us at:

đź“© info@getherloom.com

We aim to respond within 48 business hours.