Terms of sale

Terms of Sale — HerLoom

Last Updated: August 22, 2026

These Terms of Sale apply to all purchases made through www.getherloom.com.

HerLoom is operated by MJ SAS, a company registered in France.

By placing an order through our website, you confirm that you have read, understood, and agreed to these Terms of Sale, as well as our applicable policies.

1. Products

HerLoom offers hair styling products, accessories, and related items through our online store.

We make reasonable efforts to ensure that:

  • Product descriptions are accurate

  • Product images accurately represent the items sold

  • Product specifications are kept up to date

However, colors and appearance may vary slightly depending on your screen, lighting, production batch, or other factors.

We reserve the right to:

  • Modify product specifications where necessary

  • Limit quantities

  • Discontinue products

  • Refuse or limit sales where permitted by law

2. Prices

All prices displayed on our website are shown in the currency indicated at checkout.

Prices may change at any time without prior notice.

The price applicable to your order is the price displayed at the time your order is placed and confirmed.

Promotional prices, discount codes, and special offers may:

  • Be available for a limited time

  • Be subject to specific conditions

  • Not be combined with other promotions unless otherwise stated

Obvious pricing errors may be corrected, and affected orders may be canceled and refunded where appropriate.

3. Taxes

Applicable sales taxes or other required taxes may be calculated and added during checkout depending on:

  • Your shipping destination

  • Applicable federal, state, or local regulations

  • Marketplace or payment processing requirements

Any taxes required by law will be displayed where applicable before your order is finalized.

4. Orders

Submitting an order does not automatically guarantee acceptance.

Once your order has been placed, you will receive an order confirmation by email.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases of:

  • Suspected fraud

  • Unauthorized payment

  • Incorrect pricing

  • Inventory errors

  • Duplicate orders

  • Abuse of promotional offers

  • Suspected unauthorized resale

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

5. Payment

Payment must be completed at checkout using one of the payment methods available on our website.

You agree to provide accurate and complete:

  • Billing information

  • Payment information

  • Contact information

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment processing may be handled by third-party providers such as Shopify Payments, PayPal, or other payment processors displayed at checkout.

HerLoom does not directly store full payment card details.

6. Order Processing

Orders are generally processed within 1–2 business days after payment confirmation, excluding weekends and holidays.

During periods of unusually high demand, promotions, or holidays, processing may take longer.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information where available.

7. Shipping & Delivery

Estimated delivery time within the United States is:

5–10 business days after shipment.

Delivery times are estimates and are not guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays

  • Severe weather

  • Customs procedures

  • Transportation disruptions

  • High-volume periods

  • Incorrect or incomplete shipping information

Further information is available in our Shipping Policy.

8. Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please verify your:

  • Full name

  • Street address

  • Apartment or unit number, if applicable

  • City

  • State

  • ZIP code

If you notice an error after placing your order, contact us as soon as possible at:

info@getherloom.com

We will attempt to update the information before shipment, but changes cannot be guaranteed once an order has been processed or shipped.

HerLoom is not responsible for delivery problems caused by incorrect information provided by the customer, except where otherwise required by law.

9. Tracking

Tracking information will be provided by email once available.

Tracking updates may take 24–72 hours to appear after shipment.

Carrier tracking systems are operated independently of HerLoom, and occasional delays in tracking updates may occur.

10. Returns

HerLoom offers a 30-day return period from the date of delivery.

To request a return, contact:

info@getherloom.com

before sending the product back.

Unless otherwise required by applicable law:

  • Return shipping costs for change-of-mind returns are the responsibility of the customer.

  • Products must comply with the eligibility requirements described in our Return & Refund Policy.

  • Unauthorized returns may not be accepted.

Please review our Return & Refund Policy for full details.

11. Opened or Used Products

Because HerLoom products are personal hair styling products, opened or used products may be subject to restrictions for hygiene and safety reasons.

Unless otherwise required by applicable law, products that have been opened or used may not qualify for a standard change-of-mind return.

This restriction does not affect your rights regarding products that arrive defective, damaged, or materially different from what was ordered.

12. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible at:

info@getherloom.com

Please include:

  • Your order number

  • A description of the issue

  • Photos or videos showing the problem where reasonably possible

Depending on the circumstances, we may offer an appropriate solution, including:

  • Replacement

  • Refund

  • Partial refund

  • Other reasonable resolution

13. Refunds

Approved refunds will normally be issued to the original payment method.

Processing times after a refund is issued depend on your bank or payment provider.

HerLoom cannot control the time required by financial institutions to post refunded funds to your account.

Original shipping charges may be non-refundable unless:

  • The product was defective

  • The wrong product was supplied

  • The refund of shipping costs is otherwise required by applicable law

14. Bundles & Promotional Offers

Products purchased as part of a bundle or promotional offer may be treated as a single offer.

Where a promotion includes several products, such as:

“Buy 2, Get 1 Free”

the complete bundle may need to be returned to qualify for a full refund.

If only part of a promotional bundle is returned, the refund may be recalculated based on the regular price or promotional value of the products retained, where permitted by law.

Full conditions are described in our Return & Refund Policy.

15. Product Use & Safety

HerLoom electrical styling products must be used only for their intended purpose and in accordance with the instructions supplied with the product.

Customers must:

  • Read and follow all operating instructions

  • Keep electrical appliances away from water

  • Inspect the product, cord, plug, and attachments before use

  • Stop using the product if it appears damaged or operates abnormally

  • Allow heated components to cool before storage

  • Keep the appliance out of reach of young children unless appropriately supervised

Do not modify, dismantle, or attempt unauthorized repairs to the product.

Hair type, styling technique, environmental conditions, and hair products may affect results.

Individual styling results may vary.

16. Promotions & Discount Codes

Promotional codes are subject to the conditions displayed with the relevant offer.

Unless otherwise stated:

  • Codes cannot be combined

  • Codes have no cash value

  • Codes cannot be applied retroactively

  • Promotions may end without prior notice

  • Certain products may be excluded

We reserve the right to refuse or cancel discounts resulting from misuse, technical errors, unauthorized distribution, or fraudulent activity.

17. Resale

Products purchased through HerLoom are intended primarily for personal use.

We reserve the right to limit or cancel orders that reasonably appear to be placed for unauthorized resale, distribution, or commercial redistribution.

18. Limitation of Liability

To the fullest extent permitted by applicable law, HerLoom shall not be liable for indirect, incidental, special, or consequential losses arising from the purchase or use of our products.

HerLoom shall not be responsible for damage caused by:

  • Improper use

  • Failure to follow product instructions

  • Unauthorized modification

  • Improper electrical use

  • Improper storage

  • Use of incompatible accessories

  • Continued use of a visibly damaged product

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.

19. Consumer Rights

These Terms do not affect any mandatory rights you may have under applicable consumer protection laws.

Where a provision of these Terms conflicts with a mandatory legal right that applies to your purchase, the mandatory legal right will prevail.

20. Changes to These Terms

We may update these Terms of Sale from time to time.

The version applicable to your purchase will generally be the version in effect when your order was placed, unless applicable law requires otherwise.

The latest version will always be available on our website.

21. Contact Information

For questions regarding an order, purchase, return, or these Terms of Sale, please contact:

HerLoom
Operated by MJ SAS

📩 info@getherloom.com
🌐 www.getherloom.com

Mailing address:

MJ SAS
229 Rue Saint-Honoré
75001 Paris
France

Customer Support: Monday–Sunday
We aim to respond within 48 hours.